At YG Tech, we strive to provide a smooth and satisfactory experience for our clients. This Fulfillment Policy outlines the steps we take to deliver high-quality website services tailored to your requirements.
Once you engage our services, we will send you a detailed confirmation that includes the project scope, timeline, and deliverables. Any additional requirements must be communicated during the project briefing stage.
Our team will create a draft design or prototype for your review and approval. Revisions will be accommodated as per the agreed terms to ensure your satisfaction.
Standard projects will be completed within the timeline specified in the project agreement. Any delays caused by missing information or client feedback will be promptly communicated.
We thoroughly test your website for functionality, responsiveness, and performance to meet industry standards. Any bugs or issues identified during this phase will be resolved before the website launch.
Upon project completion, we will provide all necessary login credentials and a detailed guide for managing your website. Training sessions can be arranged if included in your package.
Enjoy 365 days of complimentary support to address any immediate concerns or adjustments after launch. Additional maintenance packages are available for continued support.
At YG Tech, all purchases of our services are final and non-refundable. We specialize in website and software development, working solely based on customer requirements. Once payment is made, no refunds will be issued under any circumstances.
Service agreements are binding, and cancellations are not permitted. If you are unable to proceed with the service, please contact us to discuss potential options. However, no refunds or cancellations will be provided.
We are committed to delivering exceptional service quality. If you have any concerns or feedback, please reach out to our support team at support@ygtech.com.my. We will make every effort to address and resolve your concerns promptly.